Returns & Exchanges
At Luminox, we want you to be completely satisfied with your purchase. We offer a 30-day window for returns and exchanges on all items in their original, unworn condition with tags attached.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items in the original packaging.
Drop Off Package
Hand over your package to any authorized carrier location or schedule a pickup to ensure your return reaches our distribution center safely.
Receive Refund or Exchange
After our quality control team inspects your return, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing